FAQs
Have a question about your order, our products, or how we ship? Start here — and if you don't see what you're looking for, contact us and we'll help.
What is your return policy?
You have 30 days from delivery to return your order, even if you've used it. If you're not completely satisfied, contact us to start a return or exchange, and we'll send you the return address. Return postage is paid by you, and your refund goes to your original payment method once the return arrives. If your order arrives damaged or isn't what you ordered, contact us and we'll make it right at no cost to you.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Checkout is fully secure and encrypted.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, contact us within 12 hours of placing it. Once an order has begun processing, we may not be able to make changes.
Do you ship internationally?
Yes. We ship within the United States and internationally. You'll see whether we deliver to your address at checkout, or you can contact us with questions about a specific country. International orders may be subject to import duties and taxes charged by the destination country.
How long does shipping take?
Orders are processed within 1-2 business days. Delivery typically takes 7-15 business days from the day your order ships, depending on your location.
Do you offer free shipping?
Yes — every order ships free, with no minimum purchase.
Can I track my order?
Yes. Once your order ships, you'll receive an email with a tracking number so you can follow it the whole way to your door.
How do I know a product will fit or find the right size?
Most of our home and wellness products are true-to-size, with dimensions listed on the product page. For wearable or fitted items — like compression sleeves and braces — check the size guide included on that product's page. Still not sure? Contact us before you order and we'll help you pick the right fit.