Shipping Policy

We want to be upfront about how shipping works at Dezah — here's what to expect from the moment you check out to the moment your order arrives.

Processing time

Orders are processed within 1-2 business days of purchase. You'll receive a confirmation email as soon as your order is placed, and another once it ships.

Delivery estimates

Once shipped, orders typically arrive within 7-15 business days, depending on your location. Delivery times are estimates, not guarantees — occasional delays can happen once a package is in the carrier's hands.

Shipping rates

Every order ships free, with no minimum purchase.

Where we ship

We ship within the United States and internationally. You'll see whether we deliver to your address at checkout. If you have a question about a specific country, contact us.

Order tracking

Once your order ships, you'll receive an email with a tracking number so you can follow it the whole way to your door. You can also check your order status anytime on our Track order page.

Incorrect addresses

Please double-check your shipping address at checkout — we ship to the address provided and can't be held responsible for orders sent to an incorrect address. If you notice a mistake, contact us within 12 hours of placing your order and we'll do our best to update it before it ships.

Lost, delayed, or damaged packages

If your order arrives damaged, or tracking shows it as delivered but you haven't received it, contact us and we'll help sort it out. Please reach out within 14 days of the delivery date so we can assist as quickly as possible.

Questions?

Contact us anytime — we're happy to help.